@incollection{HoedlFranklin2022,
  author    = {Hoedl, Marcella and Franklin, Peter},
  title     = {Leveraging differences},
  booktitle = {Conflict management and intercultural communication : the art of intercultural harmony},
  edition   = {Second edition},
  isbn      = {978-1-03-218123-3},
  pages     = {295 -- 314},
  year      = {2022},
  language  = {en}
}