TY  - CHAP
U1  - Konferenzveröffentlichung
A1  - Bohn, Gloria
A1  - Taubert, Julius
A1  - de Geus, Maximilian
A1  - Schweiger, Stefan
A1  - Bass, Valerie
T1  - Potential for the Development of Service Business Models Through Digital Services and the Active Inclusion of Customers
T2  - Smart Services Summit - Smart Services creating Sustainability, (SMSESU 2022, Zurich, CH)
N2  - As one of the most important branches of the industry in Germany and
the European Union, the mechanical and plant engineering sector is confronted with fundamental changes due to ever shorter innovation cycles and increased competitive pressure. This makes it even more important to increase the level of service components in business models with a low service level, which are still frequently found in SMEs. This paper is dedicated to the changes that the individual components of a business model have experienced and will experience. Special attention is paid to economic sustainability, since service business models can also positively influence the long-term nature of a business. Seven interviews conducted with relevant companies serve as the empirical basis of this paper. The analysed effects of smart services and active customer integration are structured and summarized within the three pillars of every business model (value proposition, the value creation architecture and the revenue mechanic).
KW  - Customer integration
KW  - Knowledge management
KW  - Service business model
KW  - Smart services
KW  - Digitalization
KW  - Small and medium-sized enterprises
Y1  - 2023
SN  - 978-3-031-36697-0
SB  - 978-3-031-36697-0
SN  - 978-3-031-36698-7
SB  - 978-3-031-36698-7
U6  - https://doi.org/10.1007/978-3-031-36698-7_9
DO  - https://doi.org/10.1007/978-3-031-36698-7_9
N1  - Corresponding author: Stefan Schweiger
N1  - Volltext im Campusnetz der Hochschule Konstanz verfügbar.
SP  - 83
EP  - 91
PB  - Springer Nature Switzerland AG
CY  - Cham
ER  -