TY - CPAPER U1 - Konferenzveröffentlichung A1 - Riedinger, Constanze A1 - Huber, Melanie T1 - An expert view on challenges in managing IT costs in the digital age T2 - Proceedings of the 16th IADIS International Conference Information Systems 2023, 11-13 March, Lisbon, Portugal N2 - In the digital age, information technology (IT) is a strategic asset for organizations. As a result, the IT costs are rising, and the cost-effective management of IT is crucial. Nevertheless, organizations still face major challenges and former studies lack comprehensiveness and depth. The goal of this paper is to generate a deep and holistic view on current management challenges of IT costs. In 15 expert interviews, we identify 23 challenges divided into 7 categories. The main challenges are to ensure transparency on IT cost information, to demonstrate the business impact of IT as well as to change the mindset for the value of IT and overcoming them requires attention to their interactions. Hence, this paper leads to a better understanding of the issues that IT cost management (ITCM) faces in the digital age and builds a base for future research. KW - IT Cost Management KW - Expert Interviews KW - Challenges KW - IT Governance KW - COBIT Components Y1 - 2023 UR - https://www.is-conf.org/is-2023-file/ SN - 978-989-8704-48-1 SB - 978-989-8704-48-1 SP - 99 EP - 106 PB - International Association for the Development of the Information Society (IADIS) ER -