TY  - CHAP
U1  - Konferenzveröffentlichung
A1  - Riedinger, Constanze
A1  - Huber, Melanie
A1  - Prinz, Niculin
A1  - Kaufmann, Robin
T1  - Effective Communication of IT Costs and IT Business Value
T2  - Information Technology for Management: Solving Social and Business Problems through IT - ITBS 2023 Main Track and ISM 2023 Thematic Track, Held as Part of FedCSIS 2023, Warsaw, Poland, September 17–20, 2023, Extended and Revised Selected Papers
N2  - Digital transformation urges organizations to strategically invest in information technology (IT) to keep up with the competition. The responsible strive to choose the right digital initiatives that can maximize the benefit. Thereby, they still struggle to communicate IT costs and demonstrate the business value of IT. The goal of this paper is to get a deeper understanding of the perception of IT costs and business value and support their effective communication. Applying the focus group method, we analyzed in four interview sessions that stakeholders perceive IT costs and business value differently and that a common perception serves as the basis of communication. We then identified and evaluated 20 success factors to establish effective communication of IT costs and IT business value. Hence, this paper enables a better understanding of the perception and the operationalization of effective communication mainly between business and IT executives regarding IT costs and IT business value.
Y1  - 2024
SN  - 978-3-031-61656-3
SB  - 978-3-031-61656-3
SN  - 978-3-031-61657-0
SB  - 978-3-031-61657-0
U6  - https://doi.org/10.1007/978-3-031-61657-0_5
DO  - https://doi.org/10.1007/978-3-031-61657-0_5
SP  - 93
EP  - 115
PB  - Springer
CY  - Cham
ER  -