@techreport{HeptingZerres,
  type      = {Working Paper},
  author    = {Artur Hepting and Thomas Zerres},
  title     = {Qualit{\"a}tsmanagement im Mittelstand und DIN EN ISO 9001:2015},
  series    = {Schriftenreihe „Arbeitspapiere f{\"u}r Marketing und Management“ ; Nr. 23},
  institution = {Hochschule Offenburg},
  address   = {Offenburg},
  issn      = {2510-4799},
  url       = {http://nbn-resolving.de/urn:nbn:de:bsz:kon4-opus4-17062},
  pages     = {22},
  language  = {de}
}