TY  - JOUR
U1  - Zeitschriftenartikel, wissenschaftlich - begutachtet (reviewed)
A1  - Thimm, Tatjana
A1  - Hüttermann, Marcel
A1  - Hannich, Frank
A1  - Bild, Christine
T1  - Requirements for future digital visitor flow management
JF  - Journal of Tourism Futures
N2  - Purpose – The purpose of this paper is to examine visitor management in the German-Swiss border area of the Lake Constance region. Taking a customer perspective, it determines the requirements for an application with the ability to optimize personal mobility.
Design/methodology/approach – A quantitative study and a survey of focus groups were conducted to identify movement patterns of different types of visitors and their requirements concerning the development of a visitor management application.
Findings – Visitors want an application that provides real-time forecasts of issues such as traffic, parking and queues and, at the same time, enables them to create a personal activity schedule based on this information.
Research limitations/implications – Not every subsample reached a sufficient number of cases to yield representative results.
Practical implications – The results may lead to an optimization and management separation of mobility flows in the research area and be helpful to municipal planners, destination marketing organizations and visitors.
Originality/value – The German border cities of Konstanz, Radolfzell and Singen in the Lake Constance region need improved visitor management, mainly because of a high level of shopping tourism by Swiss visitors to Germany. In the Summer months, Lake Constance is also a popular destination for leisure tourists, which causes overtourism. For the first time, the results of this research presented here offer possible solutions, in particular by showing how a mobile application for visitors could defuse the situation.
KW  - Mobile application
KW  - Overtourism
KW  - Visitor flow management
Y1  - 2019
SN  - 2055-5911
SS  - 2055-5911
U6  - https://doi.org/10.1108/JTF-03-2019-0023
DO  - https://doi.org/10.1108/JTF-03-2019-0023
VL  - 5
IS  - 3
SP  - 241
EP  - 258
ER  -