TY  - CHAP
U1  - Konferenzveröffentlichung
A1  - Hutter, Hans-Peter
A1  - Darvishy, Alireza
A1  - Roth, Stephan
A1  - Gäumann, Susanne
A1  - Kaspar, Heidi
A1  - Thimm, Tatjana
A1  - Gaiduk, Maksym
A1  - Evans, Sandra
A1  - Rosenberg, Martin
T1  - Service Design for Accessible Tourism
T2  - Universal Access in Human-Computer Interaction : Applications and Practice, HCII 2020, 22nd International Conference on Human-Computer Interaction, 19-24 July 2020, Copenhagen, Denmark, virtual, (Lecture Notes in Computer Science, vol. 12189)
N2  - This paper presents the goals, service design approach, and the results of the project “Accessible Tourism around Lake Constance”, which is currently run by different universities, industrial partners and selected hotels in Switzerland, Germany and Austria. In the 1st phase, interviews with different persons with disabilities and elderly persons have been conducted to identify the barriers and pains faced by tourists who want to spend their holidays in the region of Lake Constance as well as possible assistive technologies that help to overcome these barriers. The analysis of the interviews shows that one third of the pains and barriers are due to missing, insufficient, wrong or inaccessible information about the
accessibility of the accommodation, surroundings, and points of interests during the planning phase of the holidays. Digital assistive technologies hence play a
major role in bridging this information gap. In the 2nd phase so-called Hotel-Living-Labs (HLL) have been established where the identified assistive technologies
can be evaluated. Based on these HLLs an overall service for accessible holidays has been designed and developed. In the last phase, this service has been implemented
based on the HLLs as well as the identified assistive technologies and is currently field tested with tourists with disabilities from the three participated countries.
KW  - Accessible Tourism
KW  - Service Design
Y1  - 2020
SN  - 978-3-030-49108-6
SB  - 978-3-030-49108-6
SN  - 978-3-030-49107-9
SB  - 978-3-030-49107-9
U6  - https://doi.org/10.1007/978-3-030-49108-6_29
DO  - https://doi.org/10.1007/978-3-030-49108-6_29
N1  - Volltextzugriff für Angehörige der Hochschule Konstanz im Campusnetz möglich.
SP  - 409
EP  - 419
PB  - Springer
CY  - Cham
ER  -