@incollection{FranklinSpencerOatey2018,
  author    = {Peter Franklin and Helen Spencer-Oatey},
  title     = {Developing intercultural interaction competence in organisations},
  booktitle = {Handbuch Sprache in Organisationen},
  isbn      = {978-3-11-029581-8},
  doi       = {10.1515/9783110296235-021},
  year      = {2018},
}