@inproceedings{SchweigerOedKemmeretal.2024,
  author    = {Stefan Schweiger and Simon Oed and Julian Kemmer and Maximilian de Geus},
  title     = {Strengthening Customer Loyalty and Enhancing Resilience via Self-Service},
  booktitle = {Smart Services Summit - Building Resilience in a Changing World, (SMSESU 2023, Zurich, CH)},
  pages     = {273 -- 278},
  doi       = {10.1007/978-3-031-60313-6\_21},
  year      = {2024},
}