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Factors for Effective Communication of IT Costs and IT Business Value

  • Nowadays, organizations must invest strategically in information technology (IT) and choose the right digital initiatives to maximize their benefit. Nevertheless, Chief Information Officers still struggle to communicate IT costs and demonstrate the business value of IT. The goal of this paper is to support their effective communication. In focus groups, we analyzed how different stakeholders perceive IT costs and the business value of IT as the basis of communication. We identified 16 success factors to establish effective communication. Hence, this paper enables a better understanding of the perception and the operationalization of effective communication.

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Author:Constanze RiedingerORCiD, Melanie HuberORCiDGND, Niculin PrinzORCiD
Parent Title (English):Proceedings of the 18th Conference on Computer Science and Intelligence Systems (FedCSIS), 17 - 20 September 2023, Warsaw, Polen (Annals of computer science and information systems, Vol. 35)
Publisher:Polish Information Processing Society
Place of publication:Warsaw
Document Type:Conference Proceeding
Year of Publication:2023
Release Date:2024/01/23
First Page:677
Last Page:687
Article Number:194382
Open Access?:Ja
Relevance:Keine peer reviewed Publikation (Wissenschaftlicher Artikel und Aufsatz, Proceeding, Artikel in Tagungsband)
Licence (German):License LogoUrheberrechtlich gesch├╝tzt