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An expert view on challenges in managing IT costs in the digital age

  • In the digital age, information technology (IT) is a strategic asset for organizations. As a result, the IT costs are rising, and the cost-effective management of IT is crucial. Nevertheless, organizations still face major challenges and former studies lack comprehensiveness and depth. The goal of this paper is to generate a deep and holistic view on current management challenges of IT costs. In 15 expert interviews, we identify 23 challenges divided into 7 categories. The main challenges are to ensure transparency on IT cost information, to demonstrate the business impact of IT as well as to change the mindset for the value of IT and overcoming them requires attention to their interactions. Hence, this paper leads to a better understanding of the issues that IT cost management (ITCM) faces in the digital age and builds a base for future research.

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Author:Constanze RiedingerORCiD, Melanie HuberORCiDGND
Parent Title (English):Proceedings of the 16th IADIS International Conference Information Systems 2023, 11-13 March, Lisbon, Portugal
Publisher:International Association for the Development of the Information Society (IADIS)
Document Type:Conference Proceeding
Year of Publication:2023
Release Date:2024/01/23
Tag:IT Cost Management; Expert Interviews; Challenges; IT Governance; COBIT Components
First Page:99
Last Page:106
Open Access?:Ja
Relevance:Keine peer reviewed Publikation (Wissenschaftlicher Artikel und Aufsatz, Proceeding, Artikel in Tagungsband)
Licence (German):License LogoUrheberrechtlich gesch├╝tzt