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Conceptualizing Shadow IT Integration Drawbacks from a Systemic Viewpoint

  • Business units are increasingly able to fuel the transformation that digitalization demands of organizations. Thereby, they can implement Shadow IT (SIT) without involving a central IT department to create flexible and innovative solutions. Self-reinforcing effects lead to an intertwinement of SIT with the organization. As a result, high complexities, redundancies, and sometimes even lock-ins occur. IT Integration suggests itself to meet these challenges. However, it can also eliminate the benefits that SIT presents. To help organizations in this area of conflict, we are conducting a literature review including a systematic search and an analysis from a systemic viewpoint using path dependency and switching costs. Our resulting conceptual framework for SIT integration drawbacks classifies the drawbacks into three dimensions. The first dimension consists of switching costs that account for the financial, procedural, and emotional drawbacks and the drawbacks from a loss of SIT benefits. The second dimension includes organizational, technical, and level-spanning criteria. The third dimension classifies the drawbacks into the global level, the local level, and the interaction between them. We contribute to the scientific discussion by introducing a systemic viewpoint to the research on shadow IT. Practitioners can use the presented criteria to collect evidence to reach an IT integration decision.

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Author:Melanie HuberORCiDGND, Stephan ZimmermannGND, Christopher RentropORCiD, Carsten FeldenGND
Parent Title (English):Systems : open access journal - Special Issue "Systems Thinking" Paper 42
Document Type:Article
Year of Publication:2018
Release Date:2018/12/11
Tag:Shadow IT; IT Integration; IT Integration Drawbacks; Application Integration; Path Dependency
First Page:1
Last Page:14
Institutes:Konstanzer Institut für Prozesssteuerung - KIPS
DDC functional group:330 Wirtschaft
Open Access?:Ja
Relevance:Peer reviewed Publikation in Master Journal List