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Governing identified shadow IT by allocating IT task responsibilities

  • The IT unit is not the only provider of information technology (IT) used in business processes. Aiming for increased performance, many business workgroups autonomously implement IT resources not covered by their organizational IT service management. This is called shadow IT. Risks and inefficiencies associated with this phenomenon challenge organizations. Organizations need to decide how to deal with identified shadow IT and if the business or the IT unit should be responsible for corresponding tasks and components. This study proposes design principles for a method to control identified shadow IT following action design research in four organizational settings. The procedure results in an allocation of IT task responsibilities between the business workgroups and the IT unit following risk considerations and transaction cost economics, leading to an IT service governance. This contributes to governance research regarding adaptive and efficient arrangements with reduced risks for business-located IT activities.

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Author:Stephan ZimmermannGND, Christopher RentropORCiD, Carsten FeldenGND
Parent Title (English):Americas Conference on Information Systems At San Diego, August 2016
Document Type:Conference Proceeding
Year of Publication:2016
Release Date:2018/11/19
Tag:Shadow IT; IT service governance; Task allocation; IT risk; Transaction cost economics
Page Number:10
Open Access?:Ja