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Developing intercultural interaction competence in organisations

  • The article opens with brief examples of the varied contexts in which professionals with expert knowledge of intercultural communication are commissioned by organisations to help improve organisational and individual performance. The development needs that are evident in these contexts entail a broader repertoire of competencies than those generally reflected in the term intercultural communication skills, and so the next section elaborates on the concept of intercultural interaction competence (ICIC), reporting on the numerous sub-competencies which go to make up the ability to perform joint and purposeful activity effectively and appropriately across cultures. The third section reports on approaches to developing the ICIC of members of organisations, discussing desirable framework conditions for the development intervention, its possible goals, the nature of the cognitive, affective and behavioural development outcomes which can be achieved, and the content, methods and tools available to the intercultural developer. The article finishes with a brief consideration of the qualification profile of interculturalists engaged in this kind of work, pointing out that a multi-disciplinary background will enable interculturalists to meet a broad range of organisational and human resource development needs in the area of intercultural communication which go beyond the ‘mere’ development of communicative foreign-language skills.

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Author:Peter FranklinGND, Helen Spencer-OateyGND
Parent Title (German):Handbuch Sprache in Organisationen
Publisher:De Gruyter
Place of publication:Berlin, Boston
Document Type:Part of a Book
Year of Publication:2018
Release Date:2019/01/15
Tag:Intercultural communication; Intercultural interaction competence; Intercultural competence
First Page:403
Last Page:423
Relevance:Keine peer reviewed Publikation (Wissenschaftlicher Artikel und Aufsatz, Proceeding, Artikel in Tagungsband)
Open Access?:Nein