Factors for Effective Communication of IT Costs and IT Business Value
- Nowadays, organizations must invest strategically in information technology (IT) and choose the right digital initiatives to maximize their benefit. Nevertheless, Chief Information Officers still struggle to communicate IT costs and demonstrate the business value of IT. The goal of this paper is to support their effective communication. In focus groups, we analyzed how different stakeholders perceive IT costs and the business value of IT as the basis of communication. We identified 16 success factors to establish effective communication. Hence, this paper enables a better understanding of the perception and the operationalization of effective communication.
| Author: | Constanze RiedingerORCiD, Melanie HuberORCiDGND, Niculin PrinzORCiD |
|---|---|
| DOI: | https://doi.org/10.15439/2023F7224 |
| ISBN: | 978-839674478-4 |
| ISSN: | 2300-5963 |
| Parent Title (English): | Proceedings of the 18th Conference on Computer Science and Intelligence Systems (FedCSIS), 17 - 20 September 2023, Warsaw, Polen (Annals of computer science and information systems, Vol. 35) |
| Publisher: | Polish Information Processing Society |
| Place of publication: | Warsaw |
| Document Type: | Conference Proceeding |
| Language: | English |
| Year of Publication: | 2023 |
| Release Date: | 2024/01/23 |
| First Page: | 677 |
| Last Page: | 687 |
| Article Number: | 194382 |
| Open Access?: | Ja |
| Relevance: | Keine peer reviewed Publikation (Wissenschaftlicher Artikel und Aufsatz, Proceeding, Artikel in Tagungsband) |
| Licence (German): |  Urheberrechtlich geschützt |
