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Market research institutes forecast a growing relevance of Low-Code Development Platforms (LCDPs) for organizations. Moreover, the rising number of scientific publications in recent years shows the increasing interest of the academic community. However, an overview of current research focuses and fruitful future research topics is missing. This paper conducts a first scientific literature review on LCDPs to close this gap. The socio-technical system (STS) model, which categorizes information systems into a social and a technical system, serves to analyze the identified 32 publications. Most of current research focuses on the technical system (technology or task). In contrast, only three publications explicitly target the social system (structure or people). Hence, this paper enables future research to address the identified research gaps. Additionally, practitioners gain awareness of technical and social aspects involved in the development, implementation, and application of LCDPs.
This paper describes the effectiveness and efficiency of Virtual Reality training during a commissioning process. Therefore, 500 picking orders with more than 2000 part-picking operations with 30 test persons have been conducted and analyzed in the Modellfabrik Bodensee. The study points out the advantages and disadvantages of virtual training in comparison to a real execution of a picking process with and without any training.
Nowadays, information technology (IT) is a strategic asset for organizations. As a result, the IT costs are rising and there is a need for transparency about their root causes. Cost drivers as an instrument in IT cost management enable a better transparency and understanding of costs. However, there is a lack of IT cost driver research with a focus on the strategic position of IT within organizations. The goal of this paper is to develop a comprehensive overview of strategic drivers of IT costs. The Delphi study leads to the identification and validation of 17 strategic drivers. Hence, this paper builds a base for cost driver analysis and contributes to a better understanding of the causes of costs. It facilitates future research regarding cost behavior and the business value of IT. Additionally, practitioners gain awareness of levers to influence IT costs and consequences of managerial decisions on their IT spend.
Low-Code Development Platforms (LCDPs) enable non-information technology (IT) personnel to develop applications and workflows independently of the IT department. Consequently, these digital platforms help to overcome the growing need for software development. However, science and practice warn of several barriers that slow down or hinder the usage of LCDPs. This publication scientifically identifies, analyzes, and discusses challenges during implementation and application of LCDPs from both perspectives in a holistic manner. Therefore, we conduct an exploratory study (data from scientific literature, expert interviews, and practical studies) and assign the challenges to the socio-technical system model. The results show that the scientific and practical communities recognize common challenges (especially knowledge transfer) but also perceive differences related to technological (science) and social (practice) aspects. This paper proposes future research directions for academia, such as governance, culture change, and value evaluation of LCDPs. Additionally, practitioners can prepare for possible challenges when using LCPDs.
Low-Code Development Plattformen (LCDPs) fördern die digitale Transformation von Organisationen, indem sie die Applikationsentwicklung durch FachbereichsmitarbeiterInnen ohne tiefgreifende Programmierkenntnisse – sogenannte Citizen Developer – ermöglichen. Marktforschungsinstitute prognostizieren, dass in den nächsten Jahren mehr als die Hälfte aller Applikationen mit LCDPs entwickelt werden. Nichtsdestotrotz stehen Organisationen vor der Herausforderung, sich für die richtigen Implementierungs- und Anwendungsansätze von LCDPs zu entscheiden. Dieser Artikel liefert daher ein umfassendes Bild über das praktische Verständnis und aktuelle Ansätze in verschiedenen Organisationen und leitet daraus Handlungsempfehlungen ab. Dafür wurden 16 Experteninterviews durchgeführt und wissenschaftlich analysiert. Die Ergebnisse zeigen, dass die Praxis grundsätzlich ein ähnliches Verständnis des Begriffs LCDP hat. Die Initiative für die Einführung kommt meist aus den Fachbereichen, die Entscheidung für oder gegen die LCDP-Implementierung wird jedoch meist von der Geschäftsführung in Kooperation mit der IT-Abteilung getroffen. Dabei unterscheiden sich die aktuellen Anwendungsansätze: Unternehmen nutzen entweder einen Self-Service-Ansatz durch die Fachbereiche oder integrieren die Entscheidung über eine potenzielle LCDP-Entwicklung durch die Citizen Developer in das bestehende Demand-Management der IT-Abteilung. Eine etablierte und adaptive Governance ist für beide Ansätze eine wichtige Voraussetzung. Die Erkenntnisse des Beitrags tragen zur wissenschaftlichen Diskussion bei, da dieser Artikel eine der ersten umfassenden und wissenschaftlich fundierten qualitativen Analysen über aktuelle praktische Adoptionsansätze der Praxis liefert. PraktikerInnen erfahren zudem, wie andere Unternehmen mit aktuellen Herausforderungen umgehen und welche Ansätze erfolgversprechend sind.
IT-Kosten machen heute einen immer größeren Anteil an den Gesamtkosten von Unternehmen aus. Die Verantwortlichen sind aufgefordert die IT-Kosten zu senken oder zumindest ein effizientes Management sicherzustellen. Oftmals fehlt es dafür an Transparenz und Verständnis für diese Ausgaben. Die Analyse der IT-Kostentreiber ermöglicht ein tieferes Verständnis der Ursachen und Auswirkungen strategischer Entscheidungen. Dieser Beitrag zielt darauf ab, die strategischen IT-Kostentreiber bezüglich des Wirkungshorizonts und des Entscheidungsortes zu analysieren. Die durchgeführte Delphi-Studie zeigt, dass Entscheidungen über diese Kostentreiber größtenteils mittel- bis langfristige Auswirkungen haben. Zudem wird deutlich, dass die IT-Abteilung zwar in den Entscheidungsprozess eingebunden ist, während die finalen Entscheidungen häufig stärker im Fachbereich liegen. Zusammenarbeit und effektive Kommunikation sind deshalb entscheidend und die Verantwortung für IT-Kosten sollte von allen EntscheidungsträgerInnen getragen werden. Dieser Beitrag erweitert die Forschung im IT-Kostenmanagement und sensibilisiert PraktikerInnen für Kostenbeeinflussungshebel und die strategische Diskussion über IT-Kosten und das Wertversprechen der IT.
Given the increasing demand for application development and process automation, Low-Code Development Platforms (LCDPs) have become highly relevant in recent years. However, the lack of familiarity with the implementation and application of LCDP in organizations poses a challenge. This publication therefore aims to shed light on the essential organizational capabilities that companies must master to overcome this obstacle. Using action design research, this study develops a model-based framework of 21 organizational capabilities for successful LCDP adoption. It underscores the importance of conceptual development as a prerequisite for effective management and long-term application of the technology. Furthermore, it emphasizes the importance of considering both technical and social aspects of the LCDP information system. The findings contribute to academia by providing a model-based capability framework, which serves as a structure for driving future research. Moreover, practitioners benefit from a practice-oriented and evaluated summary of initialization tasks and capabilities required for successful adoption.
Digital transformation urges organizations to strategically invest in information technology (IT) to keep up with the competition. The responsible strive to choose the right digital initiatives that can maximize the benefit. Thereby, they still struggle to communicate IT costs and demonstrate the business value of IT. The goal of this paper is to get a deeper understanding of the perception of IT costs and business value and support their effective communication. Applying the focus group method, we analyzed in four interview sessions that stakeholders perceive IT costs and business value differently and that a common perception serves as the basis of communication. We then identified and evaluated 20 success factors to establish effective communication of IT costs and IT business value. Hence, this paper enables a better understanding of the perception and the operationalization of effective communication mainly between business and IT executives regarding IT costs and IT business value.
Nowadays, organizations must invest strategically in information technology (IT) and choose the right digital initiatives to maximize their benefit. Nevertheless, Chief Information Officers still struggle to communicate IT costs and demonstrate the business value of IT. The goal of this paper is to support their effective communication. In focus groups, we analyzed how different stakeholders perceive IT costs and the business value of IT as the basis of communication. We identified 16 success factors to establish effective communication. Hence, this paper enables a better understanding of the perception and the operationalization of effective communication.
Digitalization requires organizations to strategically invest in information technology (IT). As a result, the costs associated with IT in companies are rising and technological progress changes the setting for IT management. This poses challenges for IT managers to ensure spend-efficiency and manage IT costs transparently. However, no current literature review gives an overview of how IT cost management (ITCM) research dealt with past transformations. This paper aims to investigate ITCM concepts considering their historical context. It then derives implications for the digital age and identifies future research fields. The historical literature review reveals that ITCM research evolved with technological advances and the target to manage all IT-related costs and evaluate the impact of IT spend. However, the presented concepts lack consideration of current changes that hamper spend-efficiency and strategic decisions. Hence, this paper enables future research to address the identified research gaps. Additionally, practitioners gain awareness of how they can benefit from developed ITCM concepts.
