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In the digital age, information technology (IT) is a strategic asset for organizations. As a result, the IT costs are rising, and the cost-effective management of IT is crucial. Nevertheless, organizations still face major challenges and former studies lack comprehensiveness and depth. The goal of this paper is to generate a deep and holistic view on current management challenges of IT costs. In 15 expert interviews, we identify 23 challenges divided into 7 categories. The main challenges are to ensure transparency on IT cost information, to demonstrate the business impact of IT as well as to change the mindset for the value of IT and overcoming them requires attention to their interactions. Hence, this paper leads to a better understanding of the issues that IT cost management (ITCM) faces in the digital age and builds a base for future research.
Nowadays, organizations must invest strategically in information technology (IT) and choose the right digital initiatives to maximize their benefit. Nevertheless, Chief Information Officers still struggle to communicate IT costs and demonstrate the business value of IT. The goal of this paper is to support their effective communication. In focus groups, we analyzed how different stakeholders perceive IT costs and the business value of IT as the basis of communication. We identified 16 success factors to establish effective communication. Hence, this paper enables a better understanding of the perception and the operationalization of effective communication.
Nowadays, information technology (IT) is a strategic asset for organizations. As a result, the IT costs are rising and there is a need for transparency about their root causes. Cost drivers as an instrument in IT cost management enable a better transparency and understanding of costs. However, there is a lack of IT cost driver research with a focus on the strategic position of IT within organizations. The goal of this paper is to develop a comprehensive overview of strategic drivers of IT costs. The Delphi study leads to the identification and validation of 17 strategic drivers. Hence, this paper builds a base for cost driver analysis and contributes to a better understanding of the causes of costs. It facilitates future research regarding cost behavior and the business value of IT. Additionally, practitioners gain awareness of levers to influence IT costs and consequences of managerial decisions on their IT spend.
Low-Code Development Platforms (LCDPs) enable non-information technology (IT) personnel to develop applications and workflows independently of the IT department. Consequently, these digital platforms help to overcome the growing need for software development. However, science and practice warn of several barriers that slow down or hinder the usage of LCDPs. This publication scientifically identifies, analyzes, and discusses challenges during implementation and application of LCDPs from both perspectives in a holistic manner. Therefore, we conduct an exploratory study (data from scientific literature, expert interviews, and practical studies) and assign the challenges to the socio-technical system model. The results show that the scientific and practical communities recognize common challenges (especially knowledge transfer) but also perceive differences related to technological (science) and social (practice) aspects. This paper proposes future research directions for academia, such as governance, culture change, and value evaluation of LCDPs. Additionally, practitioners can prepare for possible challenges when using LCPDs.