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This paper presents the goals, service design approach, and the results of the project “Accessible Tourism around Lake Constance”, which is currently run by different universities, industrial partners and selected hotels in Switzerland, Germany and Austria. In the 1st phase, interviews with different persons with disabilities and elderly persons have been conducted to identify the barriers and pains faced by tourists who want to spend their holidays in the region of Lake Constance as well as possible assistive technologies that help to overcome these barriers. The analysis of the interviews shows that one third of the pains and barriers are due to missing, insufficient, wrong or inaccessible information about the
accessibility of the accommodation, surroundings, and points of interests during the planning phase of the holidays. Digital assistive technologies hence play a
major role in bridging this information gap. In the 2nd phase so-called Hotel-Living-Labs (HLL) have been established where the identified assistive technologies
can be evaluated. Based on these HLLs an overall service for accessible holidays has been designed and developed. In the last phase, this service has been implemented
based on the HLLs as well as the identified assistive technologies and is currently field tested with tourists with disabilities from the three participated countries.
Purpose – The purpose of this paper is to examine visitor management in the German-Swiss border area of the Lake Constance region. Taking a customer perspective, it determines the requirements for an application with the ability to optimize personal mobility.
Design/methodology/approach – A quantitative study and a survey of focus groups were conducted to identify movement patterns of different types of visitors and their requirements concerning the development of a visitor management application.
Findings – Visitors want an application that provides real-time forecasts of issues such as traffic, parking and queues and, at the same time, enables them to create a personal activity schedule based on this information.
Research limitations/implications – Not every subsample reached a sufficient number of cases to yield representative results.
Practical implications – The results may lead to an optimization and management separation of mobility flows in the research area and be helpful to municipal planners, destination marketing organizations and visitors.
Originality/value – The German border cities of Konstanz, Radolfzell and Singen in the Lake Constance region need improved visitor management, mainly because of a high level of shopping tourism by Swiss visitors to Germany. In the Summer months, Lake Constance is also a popular destination for leisure tourists, which causes overtourism. For the first time, the results of this research presented here offer possible solutions, in particular by showing how a mobile application for visitors could defuse the situation.
Border issues continue to be of interest in tourism literature, most significantly that which focusses on cross-border shopping (e.g., currency values, taxation,
security). Borders as destinations are recognized in this area but the notion of shopping as a destination is perhaps less acknowledged. Following a review of the relevant literature, including the presentation of a table summarizing key areas of cross-border tourism research around the world, this paper presents a unique example of a border region with two-way traffic for cross-border shopping tourism: the border between Germany and Switzerland.
The particular case is where two cities meet at the border: Konstanz, Germany and Kreuzlingen, Switzerland. An intercept survey and key informant interviews were conducted in both communities in the spring of 2015. The results indicate high levels of traffic for various products and services. And while residents are generally satisfied with cross-border shopping in their communities, there are emerging issues related to volume and, in particular, too many in Konstanz and not enough in Kreuzlingen.
The paper concludes with a discussion that includes the development of a model cross-border shopping tourism that recognizes the multiple layers in space and destination.
The paper concludes with a proposal to further investigate the particular issues related to the volume on both sides of borders where cross-border shopping is the destination.
This paper presents a framework to assess the cultural sustainability of Aboriginal tourism in British Columbia, which meets must take into account the protection of human rights, good self-governance, identity, control of land, the tourism product’s authenticity, and a market-ready tourism product. These criteria are specified by two indicators each. The cultural sustainability framework was generated by triangulating qualitative research methods like experts’ interviews, secondary research, and participant and non-participant observations. This paper is thus conceptual in nature and inductive in its approach. It partly leverages a collaborative approach, as it includes interviewees in an iterative research loop. Furthermore, the paper shows why cultural sustainability is a determinant of the success of Aboriginal tourism.
The aim of this paper is to portray the risks of climate change for low mountain range tourism and to develop sustainable business models as adaption strategy. A mixed-method-approach is applied combining secondary analysis, a quantitative survey, and qualitative in-depth-interviews in a transdisciplinary setting. Results show, that until now, climate change impacts on the snow situation in the Black Forest – at least above 1,000 m – have been mild and compensated by artificial snowmaking, and up to now have not had measurable effects on tourism demand. In general, the Black Forest appears to be an attractive destination for more reasons than just snow. The climate issue seems to be regarded as a rather incidental occurrence with little importance to current business decisions. However, the authors present adaption strategies as alternatives for snow tourism, e. g. the implementation of hiking hostels, since climate change will make winter tourism in the Black Forest impossible in the long run.
Vortrag und Abstract
The Lake Constance region is due to its scenic attractiveness one of the most visited destinations in German-speaking countries. Scenic attractiveness as well as so-called landscape stereotypes also play a decisive role in tourism marketing. Tour operators reproduce supra-individual landscape concepts and establish mental geographies that ultimately influence the choice of destinations. A growing trend in tourism is the emergence of creative narratives in tourism marketing and tourism offers induced by creative companies. By means of a discourse-analytical investigation, whose theoretical and conceptual frame of reference is the hegemony and discourse theory of Laclau and Mouffe (1985), recurring landscape stereotypes are identified in tourist promotional material for the destination Bodensee. Based on these results as well as expert interviews with regional tourism stakeholders, a discussion of the creative economic potential for regional tourism marketing will take place. The investigation shows that these potentials are currently not being exhausted. At the same time, creative tourism can help a rural region, such as Lake Constance, to position itself as an alternative to city tourism, while at the same time addressing the lucrative target group 60plus.
E-mobility in Tourism
(2018)
This article examines chances for and obstacles to e-mobility in tourism at the cross-border region of Lake Constance, Germany. Using secondary internet research, a database of key e-mobility supply factors was generated and visualized utilizing a geographical information system. The results show that fragmentation in infrastructure and information due to the cross-border situation of the four-country region is the main obstacle for e-mobility in tourism in the Lake Constance region. Cooperation and coordination of the supply side of e-mobility in the Lake Constance region turned out to be weak. To improve the chances of e-mobility in cross-border tourism a more client-oriented approach regarding information, accessibility, and conditions of use is necessary.